LabGL Co., Ltd. ('the Company') values the privacy of its users and complies with relevant laws including the Personal Information Protection Act. Through this Privacy Policy, the Company provides information on the categories of personal information collected from users, the purpose of collection and use, the period of retention and use, provision to third parties, and destruction of such information.
1. Categories of Personal Information Collected and Collection Methods
The Company collects the following personal information to provide its services:
(1) Required Information
- Name, email address: For receiving and replying to inquiries
- Device information: Device type, operating system, browser type, etc. for service optimization
- Cookies and log information: Service usage records, access logs, IP information, service usage statistics
(2) Optional Information
- Company name, service of interest, contact details: For understanding and replying to an inquiry
Personal information is collected through the following methods:
- When receiving inquiries through the website contact form, email, etc.
- Information automatically generated during service use
2. Purpose of Collection and Use of Personal Information
The Company uses the collected personal information for the following purposes:
- Service provision and operation: Providing WebAR and WebGL services, content optimization
- Service improvement and development: Developing new services, improving existing services, analyzing usage patterns
- Customer support: Responding to inquiries and providing service-related information
- Safe service provision: Preventing fraudulent use and enhancing service security
3. Retention and Use Period of Personal Information
In principle, the Company destroys personal information without delay after the purpose of its collection and use has been achieved. However, certain information may be retained for a specific period as required by relevant laws and regulations.
- Service activity records: Up to 3 months
- Website visit records, log information: Up to 6 months
- Customer inquiry and response records: Up to 3 years
Personal information that must be stored for a certain period according to relevant laws will be stored and managed separately during the legally required period.
4. Procedures and Methods for Destroying Personal Information
The Company destroys personal information without delay when it is no longer necessary due to the expiration of the retention period or the achievement of the purpose of processing.
- Information in electronic file format: Permanently deleted in a manner that cannot be recovered/reproduced
- Other storage media such as printouts: Destroyed through methods such as shredding or incineration
However, personal information that must be stored for a certain period according to relevant laws will be transferred to a separate database (DB) or stored in a different storage location.
5. Provision of Personal Information to Third Parties
In principle, the Company does not provide users' personal information to external parties. However, exceptions apply in the following cases:
- When a user has explicitly consented to the provision to a third party
- When required by law or when there is a request from an investigative agency according to procedures and methods prescribed by law for investigation purposes
- When providing information in a form that cannot identify specific individuals for the purpose of statistical compilation, academic research, or market research
6. User Rights and How to Exercise Them
Users can exercise the following rights regarding their personal information:
- Request to view, correct, and delete personal information
- Request to stop processing personal information
- Withdraw consent for processing personal information
The above rights can be exercised by contacting the Company through writing, phone, email, etc., and the Company will take appropriate action without delay. However, access to, correction, deletion, or suspension of processing of personal information may be restricted according to relevant laws and regulations.
How to exercise user rights:
- Email: hello@labgl.net
- Phone: +82-70-7723-8443
7. Installation/Operation of Automatic Personal Information Collection Devices and How to Decline
The Company may use cookies to provide customized services to users. Cookies are small pieces of data that a website stores in a user's browser.
- Purpose of cookies: Understanding usage patterns, improving services, session management, etc.
- How to decline cookie settings: You can allow all cookies, get confirmation when cookies are stored, or decline all cookie storage by changing your web browser settings.
- Chrome: Settings > Privacy and security > Cookies and other site data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
- Safari: Preferences > Privacy > Cookies and website data
However, if you decline cookie settings, you may have difficulties using some services.
8. Measures to Ensure the Security of Personal Information
The Company takes the following measures to ensure the security of personal information:
- Administrative measures: Establishment and implementation of personal information protection policies, employee training
- Technical measures: Security system construction, encrypted communication, access control and authority management
- Physical measures: Operation of security facilities, access control
9. Personal Information Protection Officer
The Company designates a personal information protection officer as follows to be responsible for the overall processing of personal information and to handle user complaints and remedies related to personal information processing:
▶ Personal Information Protection Officer
- Name: Chanhyoung Lee
- Position: CEO
- Contact: hello@labgl.net, +82-70-7723-8443
10. Changes to the Privacy Policy
This Privacy Policy was established on April 15, 2025, and if there are any additions, deletions, and revisions to the content due to changes in laws, policies, or security technologies, we will notify you through the homepage notice at least 7 days before the implementation date of the changes. However, for changes that significantly affect user rights, we will provide notice at least 30 days in advance.
11. Other Inquiries Related to Personal Information
If you have any questions about personal information protection, you can contact the personal information protection officer above. If you need to report or consult regarding the infringement of personal information, please contact the following organizations:
- Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
- Supreme Prosecutors' Office Cyber Investigation Division: 1301 (www.spo.go.kr)
- National Police Agency Cyber Safety Bureau: 182 (ecrm.cyber.go.kr)